Privacy Policy for CarNyumba

Welcome to CarNyumba, accessible via carnyumba.com. We are Kenya's dedicated car pricing, valuation, and vehicle listing platform. This Privacy Policy details how CarNyumba collects, uses, maintains, and discloses personal information gathered from users who browse our vehicle databases, check showroom prices in Nairobi, compare foreign-used import costs, or list vehicles for sale across Kenya. We are committed to protecting your privacy and handling your personal data with transparency, in full compliance with the Data Protection Act of Kenya and other relevant national laws.

By accessing our website, submitting an inquiry about a car, or listing a vehicle for sale, you consent to the data collection and usage practices described in this policy. If you have any questions regarding your data, you can reach our compliance team directly via email at [email protected].

1. Information We Collect from You

To provide accurate vehicle valuation services, connect car buyers with sellers, and facilitate seamless vehicle transactions across Kenya, CarNyumba collects both personal and non-personal information. The types of data we gather include:

Direct Personal Contact Details: When you register an account, post a car listing, or send an inquiry to a seller regarding a vehicle parked in a yard along Ngong Road or Mombasa Road, we collect your full name, email address, phone number, and physical location or town.
Vehicle Identification and Listing Information: If you list a locally used or foreign-used car for sale, we collect vehicle details including the make, model, year of manufacture, engine capacity, fuel type, transmission, mileage, asking price, registration series, and photographs of the vehicle.
Automated Usage Data and Cookies: We automatically collect information about how you interact with our website. This includes your IP address, browser type, device specifications, operating system, pages visited, search queries (such as searches for 7-seater SUVs or fuel-efficient hatchbacks), and the duration of your visit.
Communication Records: Records of communications sent through our platform, including messages sent to dealers, requests for valuation reports, and customer support inquiries sent to [email protected].

2. How We Use Your Information

CarNyumba processes your personal data exclusively for specific, legitimate operational purposes designed to improve your car buying and selling experience in Kenya. These purposes include:

Facilitating Vehicle Buying and Selling: Connecting prospective buyers with private sellers, car yards, and dealerships in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and other towns across Kenya.
Account Management and Listing Publication: Creating and maintaining your user account, verifying car listings, and displaying your contact details to verified buyers interested in your vehicle.
Valuation and Pricing Analytics: Processing anonymized market data to generate realistic market pricing estimates for foreign-used imports (ex-Japan, ex-UK) and locally used cars, taking into account factors like the KRA import duty structure and the 8-year age limit rule.
Communication and Updates: Sending account confirmations, listing alerts, security notices, and responses to queries submitted to [email protected].
Platform Security and Fraud Prevention: Detecting and preventing fraudulent listings, unauthorized access, identity theft, and suspicious activities on our website.
Legal Compliance: Meeting legal obligations set out under Kenyan law and assisting regulatory authorities such as NTSA or law enforcement bodies when formally requested.

3. Legal Basis for Data Processing

Our operations are grounded in the requirements of the Kenya Data Protection Act. We rely on the following lawful grounds to handle your information:

Consent: You give us explicit permission when you sign up, publish a vehicle advertisement, or submit an inquiry form. You can withdraw your consent at any time by contacting [email protected].
Contractual Performance: Processing your data is necessary to fulfill our terms of service, such as displaying your car advertisement to potential buyers or facilitating contact between transacting parties.
Legitimate Interests: Processing data to improve platform functionality, enhance security, prevent scams, and analyze automotive market trends in Kenya.
Legal Obligation: Retaining specific records to comply with statutory taxation, regulatory, or legal audit requirements within the Republic of Kenya.

4. Information Sharing and Disclosure

CarNyumba respects your privacy and does not sell or rent your personal contact information to third-party advertisers. However, to operate effectively, we share information under the following limited circumstances:

Public Listing Information: When you post a vehicle for sale, your provided contact details (such as phone number and town) and car specifications are published publicly on carnyumba.com so interested buyers can contact you directly.
Verified Dealerships and Financial Partners: If you explicitly request financing options or insurance quotes through our platform, we share your submitted inquiry details with vetted SACCOs, commercial banks, or partner insurance providers in Kenya to assist with your application.
Third-Party Service Providers: We engage trusted technical vendors who provide web hosting, database maintenance, SMS messaging gateways, and technical analytics. These entities access your data strictly to perform tasks on our behalf under strict confidentiality agreements.
Legal Requirements: We may disclose information if required by court orders, statutory bodies, or law enforcement agencies operating under the legal jurisdiction of Kenya.

5. Cookies and Tracking Technologies

CarNyumba uses cookies, web beacons, and similar tracking tools to collect standard internet log data and visitor behavior patterns. Cookies allow our system to recognize your device, remember your preferences (such as saved searches for specific car models), and optimize website navigation.

You can adjust your internet browser settings to block or delete cookies. However, disabling cookies may prevent certain features of carnyumba.com from functioning correctly, such as staying logged into your dashboard or saving vehicle comparisons.

6. Data Security Measures

We implement appropriate technical and organizational safeguards to protect your personal information against accidental loss, unauthorized access, alteration, or disclosure. Secured server hosting, encrypted data transmission (SSL), and restricted access controls are utilized across our infrastructure.

While we take reasonable measures to secure your data, no method of transmission over the internet or electronic storage is completely secure. Users are responsible for maintaining the confidentiality of their personal account login passwords.

7. Data Retention Period

CarNyumba retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting mandates. Active account profiles and vehicle listing records remain stored until deleted by the user or removed upon account closure. Backup archives containing transactional communications are periodically purged in line with internal retention policies.

8. Your Legal Rights as a Data Subject

Under the Data Protection Act of Kenya, you hold specific rights regarding the personal information we maintain about you. These rights include:

Right to Access: You can request copies of the personal data we hold about you by emailing [email protected].
Right to Rectification: You can request that we update or correct inaccurate, incomplete, or outdated information in your profile or vehicle listing.
Right to Erasure: You can request the deletion of your account and associated personal data, provided we are not legally required to retain the information.
Right to Object or Restrict Processing: You have the right to object to direct marketing communications or request that we limit how we process your personal data.
Right to Data Portability: You can request that we transfer your provided personal data to another service provider in a structured, standard electronic format.

To exercise any of these rights, please send a written request to [email protected]. We will respond within the statutory timeframe required by Kenyan law.

9. Third-Party Web Links

Our website may contain links to external third-party platforms, such as financial institution loan portals, logbook transfer services, or external car insurance calculators. CarNyumba does not control and is not responsible for the privacy practices, terms, or content of these external sites. We advise users to review the privacy policies of any third-party websites they visit.

10. Governing Law

This Privacy Policy, along with all operational practices of CarNyumba, is governed exclusively by the laws of the Republic of Kenya. Any disputes arising from or related to the use of carnyumba.com or our handling of personal data shall fall under the jurisdiction of the courts of Kenya.

11. Updates to This Privacy Policy

CarNyumba reserves the right to amend or update this Privacy Policy at any time to reflect changes in our services, technology, or relevant legislation in Kenya. Any revisions will be published on this page with an updated modification date. We encourage users to review this page regularly to stay informed about how we protect personal information.

12. Contact Us

If you have questions, comments, or formal requests regarding this Privacy Policy or your personal data, please contact our privacy compliance manager via:

Email: [email protected]
Website: https://carnyumba.com